BOOKING, DEPOSIT AND CANCELLATION POLICY

Last updated: 5 August 2026


1. Which services this applies to


This policy applies to bookings for the following technical services: straightening treatments, balayage, highlights, lightening, full colour and hair Botox. It does not apply to haircuts, blow-dries or barbering services, which do not require a deposit.


2. Deposit and payment


To confirm a booking for any technical service, a deposit is required, as follows:



  • Straightening treatment: €32
  • Balayage: €32
  • Highlights: €28
  • Lightening: €20
  • Hair Botox: €20

The deposit is deducted from the total cost of the service on the day of your appointment. It can be paid in the salon, through a secure payment gateway during online booking, via a secure payment link, or by a Bizum payment request.


3. Final service price


The prices for technical services published on the website and in the service menu are “from” prices, as the work involved depends on the length, density and condition of your hair, as well as the result you’re looking for.


The final, confirmed price for your service is set in the salon with your stylist, once your hair has been assessed, either at a prior diagnosis appointment or on the day of the service itself, before it begins.


4. Changes and cancellations


Depending on what you decide, your deposit is handled in one of three ways:



  • You change your appointment date for the first time, with 48 working hours’ notice or more: no charge. The deposit is automatically carried over to the new date. From the second change onward, or with less than 48 working hours’ notice (not including public holidays or Sundays), it is treated as a new booking and a new deposit is required for the service booked.
  • You cancel your appointment and request a refund of your deposit, with 48 hours’ notice or more: the deposit is not refunded, but it is not lost either. It becomes a credit in your name for the full amount, valid for 12 months for any service at Noon (see point 7).
  • You cancel or change your appointment with less than 48 hours’ notice, don’t show up, or decide not to go ahead with the service on the day of your appointment at the salon: the deposit is retained as compensation for the booking already made, and is not converted into credit.

To change or cancel your appointment, please call us, or message us on WhatsApp or by email, with as much notice as possible.


5. If your appointment is cancelled by Noon


If we need to cancel or move your appointment, you can choose to either reschedule at no cost (this will not count as your free change) or receive a full refund of your deposit through the same payment method used.


6. Right of withdrawal


As this is a service with a specific date and time of execution, in accordance with Article 103(l) of the Spanish General Law for the Protection of Consumers and Users (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios), the 14-day right of withdrawal applicable to distance purchases does not apply. By confirming your booking and accepting this policy, you understand and accept this condition.


7. Internal credit terms


Credit generated under point 4 is personal and non-transferable, cannot be exchanged for cash, can be applied as full or partial payment toward any service at Noon, and is valid for 12 months from the date of cancellation.


8. Acceptance


By confirming your booking and paying the deposit, you confirm that you have read and accept this Booking, Deposit and Cancellation Policy.


9. Questions or complaints


If you have any questions or issues, you can reach us directly at info@noonsalon.es or on WhatsApp at +34 694 284966.